Île-de-France Mobilités logo; PFR shuttle service accessible for the Paris 2024 Olympic and Paralympic Games

Paris 2024 Accessible shuttle (PFR / PSH)

Your accessible transport solution, reserved for those travelling in wheelchairs (PFR) and those with disabilities (PSH),
will get you to the competition venues throughout the duration
of the Paris 2024 Olympic and Paralympic Games.

Illustration home page - Accessible shuttle, PFR travelers, accompanying persons, staff Île-de-France Mobility

During the Paris 2024 Olympic and Paralympic Games, Île-de-France Mobilités is providing people in wheelchairs, people with disabilities and those accompanying them with a dedicated transport service, to help get everyone to the competition venues from eight central Paris stations.

How the service works ?

How the service works ?

Find out how the transport service reserved for PFR passengers and their companions works.

How to book ?

How to book ?

Find out how to book your trip the day of Olympic and Paralympic events.

How to access the service ?

If you have not yet bought a wheelchair users ticket for the Paris 2024 Olympic and Paralympic Games

If you have not yet purchased a PFR / PSH ticket for the Paris 2024 Games, go to the Paris 2024 Olympic and Paralympic Games ticket sales. Select the event you wish to attend. making sure to check the box “Person in a wheelchair (PFR)” or “Person with a disability (PSH)” when making your reservation.

If you already have your PFR / PSH ticket
for the Paris 2024 Games
, go directly
to the reservation centre.

Illustration - If you already have your PFR ticket for the Paris 2024 Games

How the PFR/PSH Paris 2024 Accessible Shuttle service works

This transport service, by reservation only, is tailored to your needs. It is open to all spectators with a PFR/PSH ticket for the Paris 2024 Olympic and Paralympic Games. Each passenger using the service can be accompanied by a person of their choice. If you have several accompanying minors, please contact customer service and they will find a solution for you.

map of major Paris stations

This transport service, by reservation only, is tailored to your needs. It is open to all spectators with a PFR/PSH ticket for the Paris 2024 Olympic and Paralympic Games. Each passenger using the service can be accompanied by a person of their choice. If you have several accompanying minors, please contact customer service and they will find a solution for you.

Our vehicles are specially equipped to accommodate people in wheelchairs, with staff trained to meet your specific needs. The service is also designed for people with disabilities, including transporting assistance dogs and mobility aids. Please note that the same restrictions in effect at Paris 2024 venues also apply to this service. You can consult the list of prohibited items as published by Paris 2024.

The single fare for this service is 4 euros per person per trip or 8 euros for a round trip.

  • Paris Austerlitz
  • Paris Bercy -Bourgogne Pays d’Auvergne
  • Paris Gare de l’Est
  • Paris Gare de Lyon
  • Paris Gare du Nord
  • Paris Montparnasse
  • Paris Saint-Lazare
  • Rosa Parks
Illustration - Competition venues

Your reservation will be for a return trip between the station you select and the competition venue for which you have a PFR ticket, see the following list:

  • Paris Invalides,
  • Paris Stade Tour Eiffel,
  • Paris Arena Champ de Mars,
  • Paris Grand Palais,
  • Paris Pont Alexandre III,
  • Paris Trocadéro,
  • Paris Stade de La Concorde,
  • Paris Arena Porte de la Chapelle,
  • Paris Arena Bercy,
  • Paris Arena Paris Sud,
  • Paris Parc des Princes,
  • Paris Stade Roland-Garros,
  • Hauts-de-Seine Stade Yves-du-Manoir,
  • Hauts-de-Seine Paris La Défense Arena,
  • Seine-Saint-Denis Centre Aquatique,
  • Seine-Saint-Denis Stade de France,
  • Seine-Saint-Denis Arena Paris Nord,
  • Seine-Saint-Denis Site d’escalade du Bourget,
  • Yvelines Colline d’Elancourt,
  • Yvelines Le Golf National,
  • Yvelines Vélodrome National de Saint-Quentin-en Yvelines et Stade BMX de Saint-Quentin-en-Yvelines,
  • Yvelines Château de Versailles,
  • Seine-et-Marne Stade nautique de Vaires-sur-Marne.

To get to these stations from where you are starting your journey, go to the “Choose your station” section and you will find practical information to help you choose.

HOW TO RESERVE

Pictogram illustrating the “Choose the event” paragraph.

Choose the event
Select the event for which you have a PFR / PSH ticket and the corresponding date.

Pictogram illustrating the “Session and schedule” paragraph.
Session and time
Choose the session and its start time from the available options.
Pictogram illustrating the “Order number” paragraph.

Ticket number
Enter your ticket number, which you will find in your Paris 2024 Tickets app or in your Paris 2024 ticketing account.

Pictogram illustrating the “Departure station” paragraph.

Departure station
Choose one of the eight central Paris stations as the starting point for your journey.

Pictogram illustrating the “Custom configuration” paragraph.
Personalised configuration
Select your specific needs and indicate if you would like to be accompanied.
Pictogram illustrating the “Optimized route” paragraph.

Optimised route
The service will offer you an optimized route to your competition venue.

Pictogram illustrating the “Confirmation and payment” paragraph.
Confirmation and payment
Validate your reservation by confirming the details and pay securely.
Pictogram illustrating the “Automatic confirmation” paragraph.

Automatic confirmation
An email summary of your reservation will be sent to you automatically.

Pictogram illustrating the “Support details” paragraph.

Pick-up details
You will receive, before the event, an email containing specific information on the pick-up location at the station. Plan to arrive 10 to 15 minutes early!

THE DAY OF THE TRIP

On the day of travel, go to the departure area shown in the email sent to you. You will be told your precise time slot and this will be updated in your customer account on the reservation site.

Take note of the information sent to your phone by SMS text, on the reservation site and in your email inbox.

Contact us - Smartphone and computer illustration

You will receive Information in the pick-up email.

Identify yourself with the local agent present at the meeting point

Identify yourself to the customer service agent at the pick-up point indicated in the email.

Choose your departure station

Welcome to the “Choose Your Station” section for the accessible shuttle service for the Paris 2024 Olympic and Paralympic Games. Check out the transport options available to access these strategic departure points and plan your route.

Illustration - Getting to the station by personal car

If you want to go to the station with your own car 

Traffic and parking conditions near stations will be particularly complex. 

Is someone dropping you off? 

Drop-off areas are available near stations, and details will be communicated to you in an email before your journey. You can then go to the waiting areas, where someone will welcome you.

If you want to go to the station by taxi 

We advise you to book your accessible taxi well in advance to get to your departure station.

Illustration - Getting to the station by public transport

If you want to go to the station by public transport 

Several options are available to you. Please note that travel conditions will be more difficult than usual and that certain lines will not have normal traffic.

We recommend that you plan your journey on the Île-de-France Mobilités website ,making sure to check the “Person in a wheelchair” box for more details.

If you are coming by bus 

In Paris, bus routes are accessible for wheelchairs. All vehicles have ramps and at least 70% of stops meet the required standards. Please consult the route maps on the Île-de-France Mobilités website to ensure the accessibility of the stops on your route. the Île-de-France Mobilités website , to ensure the accessibility of the stops on your route.

illustration metro Île-de-France mobility

If you are coming by metro 

Accessibility for independent travel in wheelchairs is guaranteed on the whole of Metro Line 14. This includes lifts, wide ticket gates, carriages with flat floors that are level with the platform, as well as staff trained to help those with reduced mobility. 

If you are coming by SNCF mainline, RER or Transilien trains 

If you plan to travel by SNCF mainline, RER or Transilien trains, specific assistance is available to you to ensure your experience in the RER and train stations operated by SNCF is as easy as possible. Check out the online station assistance service, Assist’enGare.

This free station assistance service, specifically for those with disabilities (PSH) or with reduced mobility (PRM), will guide you from the “Assistance Voyageur Handicapé” reception point at the departure station to your seat on the train. On arrival, support continues until you exit the station, at your connection point, the taxi station, or any other location of your choice in the station.

Opting for this assistance also means you can ask for assistance to get to the Paris 2024 accessible shuttle pick-up area. Specially trained staff are aware of the location of our waiting areas, ensuring a smooth and efficient changeover.

Do you want to go to the station by public transport from somewhere in Île-de-France?

To guide you in choosing the departure station for the Paris 2024 accessible shuttle, a map is available that covers the whole Paris region, along with a detailed view of central Paris. Depending on where you are staying, the colour code tells you which station is the best according to the accessible public transport routes and lines which serve the area.

Accessibility of stations

The eight central Paris stations from where the Paris 2024 accessible shuttle service departs are accessible, equipped with lifts, station assistance and passenger information screens. To consult all the information relating to the accessibility of departure stations, visit the dedicated Gares and Connexions website:

You will find station-by-station details on the dedicated and accessible page.

Accessibility of mainline trains

Go to the sncf.com which will show you the SNCF facilities available to passengers with disabilities or with reduced mobility. This includes the dimensions of wheelchairs accepted on board, price reductions for companions, advice for assistance dogs, services for those who are hard of hearing, equipment on board and at the station, etc.

Accessibility of competition venues for the Paris 2024 Games

On the day of the event, specially trained Paris 2024 volunteers will welcome those with disabilities or special needs at all Games venues. This system includes priority access to the site, personalised support to get you to your seat, the provision of wheelchairs and hearing loops (BIM), a space for assistance dogs, as well as special information counters. 

Discover all the detailed accessibility measures put in place by Paris 2024 . 

 

image of the Bercy Arena during a basketball match

CONTACT US

For answers to your questions, please consult our Frequently Asked Questions (FAQ) where you will find detailed information on the accessible shuttle service for the Paris 2024 Olympic and Paralympic Games.

Discover the Frequently Asked Questions.

If you cannot find the answer you are looking for, contact us directly via the contact form for personalised assistance.

A dedicated phone number
is available at +33 1 88 37 02 30

- from 9 am to 5 pm from until 23 July 2024

- and from 6 am to 12pm from from 24 July to 11 August 2024

- and from 28 August to 8 September 2024

Hearing loss?
deaf or hard of hearing?

Call us by clicking here

Contact us - Smartphone and computer illustration
Île-de-France Mobilités logo; PFR shuttle service accessible for the Paris 2024 Olympic and Paralympic Games