Paris 2024 Accessible Shuttle

The reservation-based accessible transport service to get you to the competition venues throughout the Paris 2024 Olympic and Paralympic Games.

During the Paris 2024 Olympic and Paralympic Games,
Île-de-France Mobilités is providing wheelchair passengers with a dedicated transport service, to make it easier for everyone to get to the competition venues, departing from eight central Paris train stations.

How to access the service ?

If you have not yet bought a wheelchair users ticket for the Paris 2024 Olympic and Paralympic Games
Go to the ticketing section of the Paris 2024 Olympic and Paralympic Games website via this link. Select the event you wish to attend. Make sure to check the “PFR” box when making your reservation. Once have done this, you will receive a confirmation email with the link to the reservation centre specifically for the Paris 2024 accessible shuttle service. This link Select the event you wish to attend. Make sure to check the “PFR” box when making your reservation. Once have done this, you will receive a confirmation email with the link to the reservation centre specifically for the Paris 2024 accessible shuttle service.

If you already have your PFR ticket for the Paris 2024 Games, check your inbox, an important email regarding our service is waiting for you, you can click on the link provided to go to the reservation centre.

Keep in mind that your competition ticket or our special emails are the only ways for you to access the reservation centre for the Paris 2024 accessible shuttle.

How the Paris 2024 accessible shuttle service works ?

This reservation-based transport service aims to provide a solution tailored to your individual needs. It is open to all those with a PFR ticket for the Paris 2024 Olympic and Paralympic Games. Each of our shuttle passengers is entitled to one companion. If you have several accompanying minors, a solution will be offered to you.

The vehicles are adapted for people in wheelchairs with appropriately trained staff.

The price for all journeys on this service is 4 euros per person per trip (8 euros for a round trip). You can choose your departure location from the following eight central Paris stations:

Paris Austerlitz
Paris Bercy -Bourgogne Pays d’Auvergne
Paris Gare de l’Est
Paris Gare de Lyon
Paris Gare du Nord
Paris Montparnasse
Paris Saint-Lazare
Rosa Parks

Your reservation will be for a return trip between the station you select and the competition venue for which you have a PFR ticket, see the following list:

Paris Invalides,
Paris Stade Tour Eiffel,
Paris Arena Champ de Mars,
Paris Grand Palais,
Paris Pont Alexandre III,
Paris Trocadéro,
Paris Stade de La Concorde,
Paris Arena Porte de la Chapelle,
Paris Arena Bercy,
Paris Arena Paris Sud,
Paris Parc des Princes,
Paris Stade Roland-Garros,
Hauts-de-Seine Stade Yves-du-Manoir,
Hauts-de-Seine Paris La Défense Arena,
Seine-Saint-Denis Centre Aquatique,
Seine-Saint-Denis Stade de France,
Seine-Saint-Denis Arena Paris Nord,
Villepinte, Arena Paris Nord
Seine-Saint-Denis Site d’escalade du Bourget,
Yvelines Colline d’Elancourt,
Yvelines Le Golf National,
Yvelines Vélodrome National de Saint-Quentin-en Yvelines et Stade BMX de Saint-Quentin-en-Yvelines,
Yvelines Château de Versailles,
Seine-et-Marne Stade nautique de Vaires-sur-Marne.

To get to these stations from where you are starting your journey, go to the “Choose your station” section and you will find practical information to help you choose.

HOW TO BOOK ?

Choose the event
Select the sports event for which you have a PFR ticket and select the corresponding date.

Session and time
Choose the session and its start time from the available options.

Order Number
Enter your Order Number, that you can find on the order confirmation email you received at the time of purchase, or on your Paris 2024 ticketing account, which you can access here.

Departure station
Choose one of the eight central Paris stations as the starting point for your journey.

Select options
Choose the type of wheelchair and indicate whether someone will be travelling with you.

Optimised route
The service will offer you an optimized route to your competition venue.

Confirmation and payment
Validate your reservation by confirming the details and pay securely.

Automatic confirmation
An email summary of your reservation will be sent to you automatically.

Pick-up details
You will receive, before the event, an email containing specific information on the pick-up location at the station. Plan to arrive 10 to 15 minutes early!

THE DAY OF THE TRIP

On the day of travel, go to the departure area shown in the email sent to you. You will be told your precise time slot and this will be updated in your customer account on the reservation site.

Take note of the information sent to your phone by SMS text, on the reservation site and in your email inbox.

Choose your departure station

Welcome to the “Choose Your Station” section for the accessible shuttle service for the Paris 2024 Olympic and Paralympic Games. Check out the transport options available to access these strategic departure points and plan your route.

If you want to go to the station with your own car

Traffic and parking conditions near stations will be particularly complex.

Is someone dropping you off?

Drop-off areas are available near stations, and details will be communicated to you in an email before your journey. You can then go to the waiting areas, where someone will welcome you.

If you want to go to the station by taxi

We advise you to book your accessible taxi well in advance to get to your departure station.

If you want to go to the station by public transport

Several options are available to you. Please note that travel conditions will be more difficult than usual and that certain lines will not have normal traffic.

We recommend that you plan your journey on the Île-de-France Mobilités website ,making sure to check the “Person in a wheelchair” box for more details.

If you are coming by bus

In Paris, bus routes are accessible for wheelchairs. All vehicles have ramps and at least 70% of stops meet the required standards. Please consult the route maps on the Île-de-France Mobilités website to ensure the accessibility of the stops on your route. the Île-de-France Mobilités website , to ensure the accessibility of the stops on your route.

If you are coming by metro

Accessibility for independent travel in wheelchairs is guaranteed on the whole of Metro Line 14. This includes lifts, wide ticket gates, carriages with flat floors that are level with the platform, as well as staff trained to help those with reduced mobility.

If you are coming by SNCF mainline, RER or Transilien trains

If you plan to travel by SNCF mainline, RER or Transilien trains, specific assistance is available to you to ensure your experience in the RER and train stations operated by SNCF is as easy as possible. Check out the online station assistance service, Assist'en Gare, by following the following link.

This free station assistance service, specifically for those with disabilities (PSH) or with reduced mobility (PRM), will guide you from the “Assistance Voyageur Handicapé” reception point at the departure station to your seat on the train. On arrival, support continues until you exit the station, at your connection point, the taxi station, or any other location of your choice in the station.

Opting for this assistance also means you can ask for assistance to get to the Paris 2024 accessible shuttle pick-up area. Specially trained staff are aware of the location of our waiting areas, ensuring a smooth and efficient changeover.

Do you want to go to the station by public transport from somewhere in Île-de-France?

To guide you in choosing the departure station for the Paris 2024 accessible shuttle, a map is available that covers the whole Paris region, along with a detailed view of central Paris. Depending on where you are staying, the colour code tells you which station is the best according to the accessible public transport routes and lines which serve the area.

Accessibility of stations

The eight central Paris stations from where the Paris 2024 accessible shuttle service departs are accessible, equipped with lifts, station assistance and passenger information screens. To consult all the information relating to the accessibility of departure stations, visit the dedicated Gares et Connexions website:

You will find station-by-station details on the dedicated and accessible page.

Accessibility of mainline trains

Go to the sncf.com which will show you the SNCF facilities available to passengers with disabilities or with reduced mobility. This includes the dimensions of wheelchairs accepted on board, price reductions for companions, advice for assistance dogs, services for those who are hard of hearing, equipment on board and at the station, etc.

Accessibilité des sites de compétition des Jeux de Paris 2024

On the day of the event, specially trained Paris 2024 volunteers will welcome those with disabilities or special needs at all Games venues. This system includes priority access to the site, personalised support to get you to your seat, the provision of wheelchairs and hearing loops (BIM), a space for assistance dogs, as well as special information counters.

All the accessibility measures put in place by Paris 2024
are explained via the following link.

CONTACT US

For quick and precise answers to your questions, feel free to check our Frequently Asked Questions (FAQ). There you will find detailed information about the PFR shuttle service.

Click here to access the FAQ.

If you cannot find the answer you are looking for, please contact us directly via the contact form available here for personalised assistance.

A specific phone number will be operational from 1st July 2024 until 10th September 2024.

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